Shipping policy
Thank you for shopping at Dilly Chris Brand. Here, we strive to provide you with a seamless and enjoyable shopping experience, including prompt and reliable shipping services. Please read the following information carefully to understand our shipping policies.
Processing Time: Orders are typically processed within 1-3 business days from the time of purchase. During peak seasons or promotional periods, processing times may be slightly longer. Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Methods: We offer a variety of shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping options. Shipping costs and delivery times vary depending on the shipping method selected and your location.
Domestic Shipping (United States): For domestic orders within the United States, we offer standard shipping with delivery typically within 3-7 business days. Expedited shipping options are available for faster delivery, with delivery times ranging from 1-3 business days.
International Shipping: We ship to select international destinations outside the United States. International shipping rates and delivery times vary depending on the destination country and shipping method selected. Please note that customs fees, import duties, and taxes may apply and are the responsibility of the recipient.
Order Tracking: Once your order has been shipped, you will receive a tracking number via email that allows you to track the status of your shipment. Please note that tracking information may take up to 24 hours to become available after your order has been shipped.
Shipping Delays: While we strive to ensure timely delivery of all orders, please be aware that shipping delays may occur due to factors beyond our control, such as inclement weather, carrier delays, or global events. We appreciate your patience and understanding in such circumstances.
Incomplete or Incorrect Addresses: It is the responsibility of the customer to provide accurate and complete shipping information at the time of purchase. We are not responsible for orders that are delayed, lost, or returned due to incomplete or incorrect addresses provided by the customer. Additional shipping charges may apply for re-shipment of returned orders.
Contact Us: If you have any questions or concerns about our shipping policies or the status of your order, please don't hesitate to contact us at dillychrismusic1@gmail.com. Our dedicated customer service team is here to assist you and ensure that your shopping experience with Dilly Chris Brand is nothing short of exceptional.